Is
there a minimum amount of time required for a staffing contract?
No,
the contract is usually established for one year and is renewable but
there is no minimum requirement for staffing.
Can
I hire the individual if I am pleased with their work?
It
is important to identify at the signing of the contract whether this
is a temp to hire agreement, recruitment agreement, or a staffing agreement.
GHS Staff cannot be employed with a client unless a “buy out”
of the contract is made for staffing services.
What
type of screening is done on staffing employees?
All
staffing employees are employees of GHS and have taxes and Social Security
deducted. They receive a drug screen; a criminal background check; and
reference checks.
How
long before staff can be placed?
Unlike
temporary agencies, GHS determines the type of staff required by our
client for a particular position before recruiting. Depending upon the
requirements for the position, most requests can be filled within one
month.
How
are fees determined?
The
contract will identify fees that are determined based upon competitive
rates within a geographical area and requirements of the position.
Can
you guarantee that a suitable candidate will be located?
Given
the health care personnel shortages, it is impossible to guarantee a
suitable match. However, GHS will extend their search outside the state
and the United States if necessary to locate staff.
What
is the term of the contract?
The
length of the contract is 120 days and can be renewed.
What
guarantee does the client have after a candidate has accepted the position?
GHS
will refund a pro rata portion of the fee if the candidate should vacate
employment during the first 90 days. GHS will also continue to search
for a replacement.
Will
I have the same caregiver(s) while I am receiving services?
GHS
makes every effort to provide a consistent caregiver. There are instances
when regular caregivers are ill or have other commitments when a replacement
will be sent to provide care.
How
are caregivers assigned to a case?
Following
the Nurse Assessment, a care plan will be developed that outlines the
service and the frequency to be provided. Following the assessment,
a careful review of staff is done to select the caregiver whose skills
best match those required by the client.
How
much notice is required before a caregiver can be placed?
As
soon as the client or family member is aware of the need, a call to
set up the nurse assessment will expedite the ability to have a caregiver
assigned within 1-2 days. (Sometimes even that day!)
Will
I know who is coming to provide care?
GHS
feels it is important for both the client and caregiver to be introduced
prior to care being provided. An introductory visit is planned as soon
as a caregiver is assigned.
Is
there a minimum number of hours required for private duty?
There are no minimum number of hours required to receive services.
What
type of screening is done on the caregivers who provide services?
A
criminal background check, drug screen, and reference checks are done
on all GHS staff members.
Is
GHS licensed to provide care?
Yes,
GHS is licensed by the state of North Carolina as a home care and staffing
agency.
What
should I do if I am uncertain about the services needed?
The
Nurse Assessment will be a great start to identifying the needs of the
client and how those needs can best be met. We also have a large referral
network if you need additional services.
Who
will supervise the caregiver?
Caregivers
are supervised by the Registered Nurse throughout the care to a client.
A visit is made to your residence at least every 60-90 days to determine
your level of satisfaction with the service and to determine if services
are still appropriate.
How
are services paid?
Private
Duty care is paid by the client, some private insurances, and those
who qualify for special Medicaid programs. All fees will be discussed
at the assessment.
Frequent
Questions